CloudWalk partners with TrueBiz to power merchant monitoring on JIM

CloudWalk  is a global technology company serving more than 7 million monthly active users in Brazil – and it’s rapidly expanding Jim, its payments platform for the United States. Built for the millions of Americans who work for themselves, Jim brings payments, business tools, and day-to-day operations together in a single platform. It’s already used by tens of thousands of sellers across all 50 states.

As its US merchant portfolio grows, CloudWalk has selected TrueBiz to power ongoing merchant monitoring.

Monitoring as growth infrastructure
​​For a platform growing as fast as Jim, merchant monitoring isn’t just about catching problems – it’s what makes it possible to welcome more sellers, faster, while keeping the portfolio healthy. Businesses evolve after onboarding: they change what they sell, how they operate, and how they present themselves. Staying current on those changes is what allows a risk team to keep saying yes with confidence.

TrueBiz Merchant Monitoring delivers automated alerts on meaningful changes in merchant identity, behavior, and risk profile. CloudWalk’s risk team can focus reviews where they matter most and keep customer due diligence current – without manual re-reviews, and without adding operational complexity as the portfolio scales.

“TrueBiz integrated seamlessly into our workflows and gives our team accurate, actionable insight into merchant risk. It flags the changes that actually matter, so we spend our time on real signals – and keep approving legitimate sellers with confidence.”

–  Alan Dias, Chief Risk Officer, CloudWalk.

We’re proud to support the CloudWalk team as they continue their US expansion.